Technical Support

• Mitsubishi Electric Heat Pumps Dealer: Please Login to access specific technical support information and bulletins.

Warranty Support

• Warranty Validation FormPdf Format (71Kb)
  The purpose on this form is to ensure the accurate timely processing and approval of warranty invoices.
  For more information please read these notes.
• Warranty Return Procedures on Installed Heat PumpsPdf Format (31Kb)
• Mitsubishi Electric Warranty CardPdf Format (116Kb)

General Support

• Local Service Centres
  Here you can locate the nearest Mitsubishi Electric Heat Pumps Authorised Service Agent to you
• Warranty Registration
  You can Register your ownership of any new Mitsubishi Electric Heat Pumps product online
• Manuals, Guides and Details
  View current and discontinued user, service, operational and installation manuals, also wiring & piping details.
• Contact Technical Support
  Having problems with a Mitsubishi Electric Heat Pumps product? Get in touch with one of our expert Engineers here
• Contact Spare Parts Support
  Requiring a spare part? Get in touch with one of our helpful spare parts personal here
• BDT Service & Support Home
  View BDT's Technical Services home page for more service and support options
• Air Conditioning Training Courses :: for Mitsubishi Electric Silver / Gold / Diamond level accreditation
  View and or book the training courses that are available so you can get your Mitsubishi Electric Silver / Gold / Diamond level accreditation.
• BUY :: Parts and Accessories
  You can now buy spare parts and accessories for your Mitsubishi Electric products on-line and have them delivered to your house or work within two working days.

Commercial VRF (City Multi) Support

• Commercial VRF (City Multi) Home Page
  Our VRF (Variable Refrigerant Flow) systems have the latest technology in Multi Split Systems. These Systems can have up to 42 Indoor Units connected to One Outdoor Unit and can give you Heating & Cooling at the same time. This system is suitable for many installations from a very large House to a Multi story Building. Also available the advanced water source systems; WY/WR2 series.
• Product Brochures and Complete Data Books
  View Brochures, Catalogues and Complete Data Books.
• Product Manuals and Individual Data Book sections
  View individual Data Book sections, Technical / Service Manuals, Spare Parts Lists & Installation / Operation Manuals.
• System Design and Electrical Characteristics
• Mitsubishi Electric Heat Pumps Dealer: Please Login to access specific support files for City Multi.

General Info

Heat Pumps / Air Conditioning:

• The Buyer's Guide
  How does it work?, What features do you need to look for?, What type of unit is best suited for your environment...
• Sizing Chart Guide (Heating)
  Use this guide to give you approximate unit size.
• Inverter vs Fixed Speed
  Inverter System or Fixed Speed System what are the differences.
• System Applications
  What type of unit is best suited for your environment.
• Energy Usage Costs
  How much does a Heat Pump cost to run.
• Learn about the Dehumidification - Dry Mode
  How and what is the Dehumidification - Dry Mode?
• The Facts on R410A Refrigerant
  A brief history of refrigerant, R410A in detail...
• The Quiet Truth about Heat Pumps
  Isn’t it time you got the true story on heat pump sound levels.

Residential Lossnay:

• What is Residential Lossnay Fresh Air Energy Recovery
  Learn how Lossnay fresh air energy recovery works.
• Read the questions and answers about Lossnay

Sales & Marketing Info

• Product Images and Logos
  Product images and logos are available for download.
• Product Image and Logo Enquiry Form
  Enter your information in this form, and BDT will email you the Images or Logos that you require.
• Product Brochures
  A selection of our current brochures.