Model Numbers: It is important that the complete model number be stated this includes the suffix. eg PUH-3VKA1.TH-A as compared to a PUH-3YKA1.TH-A.
In this example the first unit is a single-phase unit the second is a three phase unit.
This becomes very important when ordering spare parts and helps to ensure that the correct spares are supplied first time.
Serial Numbers: It is essential that the serial number (of at least the indoor or the outdoor) unit is noted on this form. All processing on warranty claims is based on the serial number identification. Any validation form forwarded without any serial numbers will be rejected.
Date of Sale: If the date of sale is not known this can be ascertained accurately from the serial number.
Site Reference: Exact location is not required
Fault Diagnosis: A brief synopsis of the fault and the diagnosis only is required
Parts Used: All parts used must be listed along with the Mitsubishi part number.
All parts will be invoiced to the service company as they are required. All parts are to be invoiced back to Mitsubishi at the COST price plus the freight charge. Only parts used in the warranty repair will be charged to the warranty invoice. Mitsubishi will credit back all extra parts returned in good order in the original packing.
Mitsubishi Approval No: If required at time of ordering parts a Mitsubishi Approval No can be sought. This allows the warranty repair to be registered in the service system. Please note this does not guarantee payment of the invoice.